We will gladly accept returns on unopened/unused orders placed within 30 days. We only accept returns of items purchased through www.scratchpro.com. If you’ve purchased a ScratchPro kit through Amazon – please contact them for a return. To be eligible for a return, your item must be unused and in the same condition that you received it in.
To see if your order is eligible for a return
Please email firstname.lastname@example.org with the following information:
- Full Name
- Email address
- Telephone number
- Order confirmation number
- A note about why you’re returning the item(s)
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and are processing your refund. The refund will automatically be applied to your credit card or original method of payment within 5 business days. Please note, your original shipping charges are not refunded.
If it has been more than 5 business days since the notice has been issued and you still haven’t received your refund, please contact your bank. There is often a processing time before the refund is posted to your account.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com for further instructions.
To return your product, please mail it to:
ATTN: ScratchPro Returns
9411 Jackson Trail Road
Hoschton, GA 30548
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We recommend using a trackable shipping service or purchasing shipping insurance when returning items.
If you have additional questions about returns, please contact us at firstname.lastname@example.org.